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Charles Hagood, MBA , President and Founder of Healthcare Performance Partners HPP , has overseen the introduction and implementation of Lean Healthcare systems in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, and large for-profit systems. Charles speaks throughout the USA and Europe, and most recently China, on the subject of Lean Healthcare and the application of Lean and other process improvement methodologies to healthcare industries.

[PDF Download] Lean-Led Hospital Design: Creating the Efficient Hospital of the Future [Download]

There are tens of billions of dollars being spent on construction of new healthcare facilities in the U. This result has now been proven over and over by many healthcare organizations on the Lean transformation journey. As a bonus, but even more importantly, we can improve staff satisfaction and clinical quality at the same time as the cost goes down. Naida Grunden and Charles Hagood beautifully document these outcomes by the use of real case studies in addition to her own extensive experience as a careful observer of Lean healthcare. Leading Lean hospitals have learned they need more than ongoing continuous process improvements.

Given the chance to build new or expanded facilities and space is a unique opportunity to build in efficiency and patient-centered care from the start. Lean-Led Hospital Design is a fantastic book that shows the reader exactly how to incorporate process design with space design in a collaborative and iterative manner. The vivid examples shared by Naida Grunden and Charles Hagood bring these principles and practices to life. This book will help your organization immensely, whether you are just starting to plan for a new facility or whether you are ready to move in.

Lean-Led Hospital Design: Creating the Efficient Hospital of the Future

Naida Grunden, author of The Pittsburgh Way , and Charles Hagood have nailed an important oversight in Lean and other industrial engineering applications in health care. Too little attention is focused on the role of the environment and physical plant in making exceptional performance possible. Would a world-class symphony perform in a substandard hall with poor acoustics, uncomfortable seats, audible distractions and visual impediments? Excellent case studies demonstrate how health facilities can be designed to advance safety, clinical quality and efficiency.

This book argues effectively that performance excellence must be aligned with a supportive physical environment.

Lean-led Hospital Design

Hagood and Grunden have engaged one of the most complex and important subjects facing our great nation. This generations place in American history is taking shape and in no small part will be valued on how we responded to the health care cost crisis. However, the beauty of Lean principles is that the goal is not simply to eliminate waste or increase efficiency but to ensure that change is always patient centered and driven by the front-line workers who interact with these patients every day. Lean principles help us to keep our patients at front and center whenever we are contemplating changes.

In Naida Grunden's Lean-Led Hospital Design , she writes with great clarity and wisdom about how Lean principles can be used to create the ideal Hospital of the future. Grunden and Hagood have produced an authoritative, compelling argument for adopting the principles of Lean management integrated through all aspects of hospital management from architectural design, construction through delivery of clinical care.

In several examples they document the gains to be enjoyed in more functional design, construction cost savings, operational efficiencies, and more satisfying work conditions for healthcare professionals, and—most important—for the safety, satisfaction, and improved outcomes for patients.

Lean-Led Hospital Design: Creating the Efficient Hospital of the Future - CRC Press Book

The authors do a tremendous job consolidating this relatively new body of knowledge into a practical, applicable application that will impact millions of people - enhancing value delivery by removing non-value added waste from the patient experience. This book is a must for every Lean practitioner with its practical real-time examples of facility improvement that engage frontline staff to remove waste and improve outcomes.

There are many books on Lean management, but this one really sets itself apart in its clarity and readability. Grunden and Hagood offer a thorough discussion of Lean management techniques in building design. They share real-life stories of healthcare leaders and design teams who took the time to analyze their processes and ultimately achieve incredible project and operational savings through facility design.

Naida Grunden and Charles Hagood have produced a miraculous book integrating smarter and continually improvement management and architectural design. Just practicing the new management which dates back to last mid-century Japan has helped several hundred American hospitals cut costs by 50 percent, get rid of hospital-acquired infections and drastically reduce medication and medical errors saving untold lives.

Gruden and Hagood have produced the next leap forward in consciousness and improvement. This book by Naida Grunden and Charles Hagood speaks with engaging clarity about how Lean can and should be used as the guiding philosophy for designing hospitals. One compelling feature is its systems perspective that is sensitive to the interrelated roles of people, processes, leadership, and culture in making Lean work. Another is its emphasis on actionable understanding through a great selection of concrete examples, case studies, images, and insights from experienced practitioners.

I cannot think of a better primer on Lean-led hospital design. While there are may be many faces of Lean, including process design and facility design, these many faces share one expression — no outcome, no income. Grunden and Hagood have done it! Their latest book points the way, in everyday language, as to how we can achieve an improvement in the quality and outcome of care and save money and reduce error at the same time.

Proof that Lean—and visual—can do for hospitals what they have already so spectacularly done for industry: improve processes, create dramatic bottom-line results, and align the work culture…and now, while saving lives. Grunden and Hagood make an irrefutable case. Hospital infrastructure in the United States in a disastrous state of decay and insufficiency.

The need for new structures—and new paradigms of thinking—is urgent.

How can we design it to be flexible and useful well into the future? How can we do more with less?


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It supplies a simplified timeline of architectural planning-from start to finish-to guide readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It includes examples from several real healthcare facility design and construction projects, as well as interviews with hospital leaders and architects.

Publication Award - Shingo Institute

Foreword Richard P. Shannon, M. Chapter 5 : Are We Too Early? Sign in. Not Registered Yet? Description Contents Instead of building new hospitals that import old systems and problems, the time has come to reexamine many of our ideas about what a hospital should be. Books Standards.